Toggle navigation Home Store Browse All ----- Webhosting Domains Quotation (Webdesign Services) eMail Hosting SEO- Search Engine Optimisation GRAPHIC DESIGN Dedicated/ VPS Webhosting BULKSMS Mobi Applications Website Maintenance Register a New Domain Transfer Domains to Us Announcements Knowledgebase Network Status Affiliates Contact Us Account Login Register ----- Forgot Password? Categories 9 CGI Scripts 34 Databases 28 Dedicated Servers 1 DNS 15 Domains 5 eCommerce 79 eMails 27 FTP 1 General Issues 1 MX Records 1 Nameservers 28 Other 104 Scripting 254 Web Hosting Control Panel 9 Web Resources 8 Web Stats & Logs 11 Web Tools 8 Website Help and Diagnostics 4 Windows Hosting Categories CGI Scripts (9) Databases (34) Dedicated Servers (28) DNS (1) Domains (15) eCommerce (5) eMails (79) FTP (27) General Issues (1) MX Records (1) Nameservers (1) Other (28) Scripting (104) Web Hosting Control Panel (254) Web Resources (9) Web Stats & Logs (8) Web Tools (11) Website Help and Diagnostics (8) Windows Hosting (4) [EML4.25] Why are whitelisted email addresses appearing as spam? If you have setup your spam settings to change the subject of emails detected as spam to be: *** SPAM *** <original subject> and you have a given domain name, mydomain.com in your list of whitelisted domains, you may still see email from this domain or addresses at the domain being flagged as spam. This will occur in situations where the listed "from" field in the email headers does not match the actual sender of the email. To find the actual sender, you can view the headers of the email in various programs by clicking on appropriate tabs, or from the "View Headers" link in webmail. You should see something similar to the text below: Return-path: < mydomain.com@web100.extendcp.co.uk > ... ... ... To: you@yoursite.co.uk Subject: A test email Reply-to: someone@mydomain.com From: someone@mydomain.com In this case, the email would appear to have come from " someone@mydomain.com ", however the actual sender would have been ' mydomain.com@web100.extendcp.co.uk '. This is the true sender that would need listing in the whitelists. Was this answer helpful? Yes No Print this Article Also Read [EML4.11] Can I use my own SMTP server? Yes, just ask your SMTP server provider for connection details. Some ISPs may only allow you to... [EML4.27] How do I handle SPAM/UCE/UBE? Junk mail filters use special technology to strip out junk mail before you receive it. This... [EML1.06] How do I create eMail Mailing Lists Email mailing lists allow you to send a single email to a group of people. Your customers can... [EML1.02] How do I create a new mailbox/ email account Log into your hosting control panel here: http://cpanel.pfphosts.net with the login details... [EML4.01] Do you have an SMTP (outgoing mail) server I can use? Yes, our outgoing mail server is called: mail.yourdomain.com To use it you'll also need to tell... Support My Support Tickets Announcements Knowledgebase Downloads Network Status Open Ticket × Close Title Loading...