[EML4.25] Why are whitelisted email addresses appearing as spam?

If you have setup your spam settings to change the subject of emails detected as spam to be:


*** SPAM *** <original subject>


and you have a given domain name, mydomain.com in your list of whitelisted domains, you may still see email from this domain or addresses at the domain being flagged as spam.

This will occur in situations where the listed "from" field in the email headers does not match the actual sender of the email.

To find the actual sender, you can view the headers of the email in various programs by clicking on appropriate tabs, or from the "View Headers" link in webmail.

You should see something similar to the text below:

Return-path: < mydomain.com@web100.extendcp.co.uk >
...
...
...
To: you@yoursite.co.uk
Subject: A test email
Reply-to: someone@mydomain.com
From: someone@mydomain.com



In this case, the email would appear to have come from " someone@mydomain.com ", however the actual sender would have been ' mydomain.com@web100.extendcp.co.uk '.
This is the true sender that would need listing in the whitelists.

Was this answer helpful?

 Print this Article

Also Read

[EML4.11] Can I use my own SMTP server?

Yes, just ask your SMTP server provider for connection details. Some ISPs may only allow you to...

[EML4.27] How do I handle SPAM/UCE/UBE?

Junk mail filters use special technology to strip out junk mail before you receive it. This...

[EML1.06] How do I create eMail Mailing Lists

Email mailing lists allow you to send a single email to a group of people. Your customers can...

[EML1.02] How do I create a new mailbox/ email account

Log into your hosting control panel here: http://cpanel.pfphosts.net with the login details...

[EML4.01] Do you have an SMTP (outgoing mail) server I can use?

Yes, our outgoing mail server is called: mail.yourdomain.com To use it you'll also need to tell...