[EML2.09] I am sending an email to an external user with a large file attachment and they can't receive it. Why is that?

Several ISP's and hosting companies place restrictions on the size of individual emails that can be received and sent though their servers, and although we do not place such a restriction, we have no control over such restrictions elsewhere. 

As a workaround, customers are advised to create an FTP login via their eXtend control panel and upload the fileattachment to that location. Customers can then simply email the recipient those FTP details, and they can then download the file via FTP using the login you created. Alternatively you can give a download link to the file.

As another suggestion, some versions of Microsoft Outlook (and Microsoft Outlook Express) support an option "break apart messages larger than (some size)". Setting this to say 1MB is often appropriate, but this is only useful if you know the recipient also uses Microsoft Outlook or Microsoft Outlook Express (in which case their mail client will re-combine the email).

Was this answer helpful?

 Print this Article

Also Read

[EML4.11] Can I use my own SMTP server?

Yes, just ask your SMTP server provider for connection details. Some ISPs may only allow you to...

[EML4.05] WebMail - Compose/Send Email

To send email via Webmail:- Log in to your account. Click New > New Email Fill in the message...

[EML2.03] Ive changed the MX record for my domain. Why am I now unable to receive email?

MX Records change where email is delivered for a domain. pfpHosts.com offer the flexibility to...

[EML3.05] How do I setup all my email to forward to another email address?

All your email settings can be controlled through your Control Panel. Simply log into your...

[EML4.31] How do I setup an email box (pop3)?

All your email settings can be controlled through your Control Panel. Simply log into your...