[EML2.15] Unable to login to the webmail with a file permissions error?

Are you getting the error:

/var/www-atmail/webmail-n/html/english/msg/login_mailautherror.html is not readable, please check file permission! 

This error is usually caused by an inconsistency with the temporary files created by your web browser. Simply enter your web browser's options menu and follow the instructions to clear the cache/temporary internet files and cookies. 

With Firefox: Tools -> Clear Private Data... 
With Internet Explorer: Tools -> Delete Browsing History...

Alternatively you can try our other 2 webmail interfaces

If none of these resolve the problem, please raise a ticket to our support team so they can investigate this in further detail.

Was this answer helpful?

 Print this Article

Also Read

[EML3.06] How do I setup email forwarding?

All your email settings can be controlled through your eXtend Control Panel. Simply log into your...

[EML3.02] Can I set up push email on my mobile device with Heart?

As today the 21st of January 2010, this feature is not available on our mail servers, however,...

[EML2.18] Why do I get the message 550 IP in XBL SBL PBL RBL or SCBL when sending mail

If you receive any of these messages when trying to send email, it would appear that outgoing...

[EML4.23] "Secure Connection Failed" Error when sending email from iPhone or iPad

If you get the below error message when trying to send email from your iPhone or iPad: Secure...

[EML2.06] I cant send email, but I can receive it.

There is a possibility that your ISP is blocking port 25. Providers like AOL block this to...