Toggle navigation Home Store Browse All ----- Webhosting Domains Quotation (Webdesign Services) eMail Hosting SEO- Search Engine Optimisation GRAPHIC DESIGN Dedicated/ VPS Webhosting BULKSMS Mobi Applications Website Maintenance Register a New Domain Transfer Domains to Us Announcements Knowledgebase Network Status Affiliates Contact Us Account Login Register ----- Forgot Password? Categories 9 CGI Scripts 34 Databases 28 Dedicated Servers 1 DNS 15 Domains 5 eCommerce 79 eMails 27 FTP 1 General Issues 1 MX Records 1 Nameservers 28 Other 104 Scripting 254 Web Hosting Control Panel 9 Web Resources 8 Web Stats & Logs 11 Web Tools 8 Website Help and Diagnostics 4 Windows Hosting Categories CGI Scripts (9) Databases (34) Dedicated Servers (28) DNS (1) Domains (15) eCommerce (5) eMails (79) FTP (27) General Issues (1) MX Records (1) Nameservers (1) Other (28) Scripting (104) Web Hosting Control Panel (254) Web Resources (9) Web Stats & Logs (8) Web Tools (11) Website Help and Diagnostics (8) Windows Hosting (4) [WBX1.08] I have ordered an SSL certificate or I have renewed my SSL certificate, but it does not look to be active Our SSL certificates are provided by Geotrust, and upon purchase, they send an authorisation email to confirm the certificate's creation. This email is always sent to admin@[YOURDOMAIN]. If this email is not responded to, we will be unable to install the certificate for you, Make sure you have the mailbox set up, and that it can receive mail. If you have already purchased a certificate, and the admin@ mailbox did not exist at the time, please contact our support department, we will be able to re-send the email for you.We will automatically install certificates you purchase from us, no manual work is required. However, if the certificate is newly set up, please note that a DNS update is required. This will point your chosen subdomain (e.g. https://www.yourdomain.com) at your new, unique IP address. If you are currently making use of external nameservers, you can view the unique IP address assigned to your domain by accessing our DNS management page, the IP will be stored there.This applies to all SSL certificates sold on our shared platform. . Was this answer helpful? Yes No Print this Article Also Read [WBX1.05] File Manager session expiry errors In order to keep your files secure against various threats, File Manager requires that your... [WBX1.01] How do I create streaming content? That depends on the type of file you wish to stream. MP3 files can be created by a variety of... [WBX1.02] I've installed the formmail script, but my form isn't working. Why? The Formmail Script is provided via the Hosting cPanel v7.5 Control Panel, full usage... [WBX1.03] Why aren't my AWStats or Webalizer stats pages updating / working? The stats are automatically updated when you visit the correct URL. That is, the URL must not... [WBX1.04] Possible issues with OSCommerce and MySQL5 We have been made aware that some customers may have issues with their OSCommerce installations... Support My Support Tickets Announcements Knowledgebase Downloads Network Status Open Ticket × Close Title Loading...