[EML4.23] "Secure Connection Failed" Error when sending email from iPhone or iPad

If you get the below error message when trying to send email from your iPhone or iPad:

Secure Connection Failed
The certificate for "********************" may not be valid

This is because you are trying to via SSL/TLS to our mail servers which is not supported.

You can change this in your settings on your iPhone or iPad as follows

Go to Mail, Contacts, Calendars and select the account you wish to change.

On the next screen, scroll down and select Advanced.

In the "Incoming Settings" section, turn "Use SSL" to OFF

Was this answer helpful?

 Print this Article

Also Read

[EML4.28] WebMail - Address Book

Use the address book to store your friends, contacts or important addresses. You can reference...

[EML3.05] How do I setup all my email to forward to another email address?

All your email settings can be controlled through your Control Panel. Simply log into your...

[EML3.07] I'd like to filter out spam email, is there any way to do this?

This is possible - log into your Control Panel and select Email Configuration. In the following...

[EML2.09] I am sending an email to an external user with a large file attachment and they can't receive it. Why is that?

Several ISP's and hosting companies place restrictions on the size of individual emails that can...

[EML4.01] Do you have an SMTP (outgoing mail) server I can use?

Yes, our outgoing mail server is called: mail.yourdomain.com To use it you'll also need to tell...