Toggle navigation Home Store Browse All ----- Webhosting Domains Quotation (Webdesign Services) eMail Hosting SEO- Search Engine Optimisation GRAPHIC DESIGN Dedicated/ VPS Webhosting BULKSMS Mobi Applications Website Maintenance Register a New Domain Transfer Domains to Us Announcements Knowledgebase Network Status Affiliates Contact Us Account Login Register ----- Forgot Password? Categories 9 CGI Scripts 34 Databases 28 Dedicated Servers 1 DNS 15 Domains 5 eCommerce 79 eMails 27 FTP 1 General Issues 1 MX Records 1 Nameservers 28 Other 104 Scripting 254 Web Hosting Control Panel 9 Web Resources 8 Web Stats & Logs 11 Web Tools 8 Website Help and Diagnostics 4 Windows Hosting Categories CGI Scripts (9) Databases (34) Dedicated Servers (28) DNS (1) Domains (15) eCommerce (5) eMails (79) FTP (27) General Issues (1) MX Records (1) Nameservers (1) Other (28) Scripting (104) Web Hosting Control Panel (254) Web Resources (9) Web Stats & Logs (8) Web Tools (11) Website Help and Diagnostics (8) Windows Hosting (4) [EML4.25] Why are whitelisted email addresses appearing as spam? If you have setup your spam settings to change the subject of emails detected as spam to be: *** SPAM *** <original subject> and you have a given domain name, mydomain.com in your list of whitelisted domains, you may still see email from this domain or addresses at the domain being flagged as spam. This will occur in situations where the listed "from" field in the email headers does not match the actual sender of the email. To find the actual sender, you can view the headers of the email in various programs by clicking on appropriate tabs, or from the "View Headers" link in webmail. You should see something similar to the text below: Return-path: < mydomain.com@web100.extendcp.co.uk > ... ... ... To: you@yoursite.co.uk Subject: A test email Reply-to: someone@mydomain.com From: someone@mydomain.com In this case, the email would appear to have come from " someone@mydomain.com ", however the actual sender would have been ' mydomain.com@web100.extendcp.co.uk '. This is the true sender that would need listing in the whitelists. Was this answer helpful? Yes No Print this Article Also Read [EML2.06] I cant send email, but I can receive it. There is a possibility that your ISP is blocking port 25. Providers like AOL block this to... [EML2.10] I use Freeserve/Wanadoo as my ISP and I am having issues sending email. Why is that? At the time of writing (note they may change this) Freeserve/Wanadoo use a transparent SMTP proxy... [EML2.19] Why does my email bounce with 550 relay not permitted? This usually happens because the nameservers on the affected domain have been changed to make the... [EML4.03] Is there a limit on attachement sizes when sending via Webmail? Yes, attachments sent via Webmail are limited to 2Mb - if you wish to send larger attachments,... [EML3.09] Setting up my email with Mail for Mac OS X 10.4 On the menu bar click Mail, then Preferences, then Accounts and finally click the plus at the... Support My Support Tickets Announcements Knowledgebase Downloads Network Status Open Ticket × Close Title Loading...